We recently got a Mac Mini to the office so that we can test Yedda better with Safari and in general how Yedda looks, feels and works on all of the various browsers on Mac (mainly Safari, FireFox, Camino and Opera).
It’s a cute little machine. I can easily understand why people fall in love with Mac and Apple products in general.
After setting it up and powering it up I ran the Software Updates so that I will have the latest, greatest and safest Mac software.
After running it and updating various things I ended up with 3 items that needed an update:
- Java for Mac OS X 10.4, Release 5 (Version 5.0)
- AirPort Extreme Update 2007-002 (Version 1.0)
- iPhoto Update (Version 6.0.6)
When I wanted to update them, it downloaded them and when it tried to install the updates I got an annoying error (I don’t have the error in front of me now so this is paraphrasing):
“An unexpected error has occurred”
I tried twice and it didn’t work, so I went to the knowledge base articles of these updates and manually downloaded and installed them.
To my “surprise” manually doing it worked like a charm.
Now I know this is a bit of a petty rant, but as a user that never used a Mac full time (the only two Apple computers I used full time was an Apple IIc and iPod) the expectations that were set by Apple’s marketing machine and others were quite high.
The expectations were high, and my disappointment was about the same height.
I’m not a normal/novice user so I did know what to do, but I think Apple should have the decency to tell me why the update/installation failed, or at least provide a button or a link to say what happened (a link or a button would be good so that it won’t alarm the regular users and will give the necessary information to those who knows what to do with it).
It’s as simple as that. Really.